1. Bokashi Bran specialises in food waste recycling through composting. The company manufactures bokashi for treating food waste; enabling it to be composted safely.
  2. Delivery policy: Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by way of email .
  3. Return and Refunds policy: The provision of goods and services by Bokashi Bran is subject to availability. In cases of unavailability, Bokashi Bran will refund the client in full within 30 days. Receipt of damaged goods must be immediately lodged with Bokashi Bran via the email address info@bokashibran.co.za including photographs detailing the damage. Return collection will be communicated by way of email.
  4. Bokashi Bran shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 .
  5. Payment options accepted: Payment may be made by EFT or via Visa and MasterCard.
  6. Card acquiring and security Card transactions will be acquired for Bokashi Bran via Payfast (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. Payfast uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.Payfast.co.za to view their security certificate and security policy.
  7. Customer details separate from card details Customer details will be stored by Bokashi Bran separately from card details which are entered by the client on Payfast’s secure site. For more detail on Payfast refer to www.Payfast.co.za.
  8. Merchant Outlet country and transaction currency The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
  9. Bokashi Bran takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
  10. Country of domicile This website is governed by the laws of South Africa and Bokashi Bran chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Unit 49, Robertville Industrial Park, 254 Nadine Street (Off Main Reef Road), Roodepoort, Gauteng, South Africa
  11. Bokashi Bran may, in its sole discretion, change this agreement or any part thereof at any time without notice.
  12. This website is run by Bokashi Bran (Pty) Ltd  based in South Africa and with registration number 2012/074333/07 and Bronwyn Jones (Director).
  13. Bokashi Bran contact details Company Physical Address: Unit 49, Robertville Industrial Park, 254 Nadine Street (Off Main Reef Road), Roodepoort, Gauteng, South Africa. info@bokashibran.co.za